You, too, can beat Goliath
One issue that comes up with nearly every business startup is that of having a big-name competitor. Chances are very likely that the product or service you’re providing is already being provided by...
View ArticleFrom your customers’ point of view…
Small Business Trends has an article by Kare Anderson that explains how to see your store through your customers’ eyes to improve sales. It’s a fairly lengthy article, but it’s a good read, as it...
View ArticleComplaining about customer complaints?
What’s the most ridiculous complaint you’ve recently heard? How did the customer service representative fielding the complaint handle it? With a sympathetic nod, followed by eye rolling and mimicking...
View ArticleOctober is National Disability Employment Awareness Month
Although it isn’t new, I wanted to stress that this “commemorative month” is, in fact, recognized by the U.S. government; it isn’t just made up by activist groups. National Disability Employment...
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